Privacy Policy

1. Introduction

The Gate & Railing Company Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect personal data when you:

Visit our website

Make enquiries

Purchase products or services

By using our website or contacting us, you consent to the terms of this Privacy Policy.

2. Data We Collect

We may collect the following personal data:

Name

Email address

Phone number

Postal address (if required for delivery)

Information provided in contact forms or emails

We do not collect sensitive personal information unless you explicitly provide it.

3. How We Use Your Data

Your data is used for the following purposes:

Responding to enquiries

Providing quotes and processing orders

Managing delivery and installation

Sending updates about services (if you opt-in)

Improving our website and services (analytics)

4. Legal Basis for Processing (UK GDPR)

We process your data because:

It is necessary for performing a contract (quotes, orders, deliveries)

We have your consent (e.g., newsletter signup)

We have a legitimate interest in improving our services

5. Sharing Your Data

We do not sell your data. We may share data with:

Hosting providers or IT service providers

Contractors (e.g., installers) only as necessary to complete your order

Accountants for financial and tax purposes

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us:

Understand how visitors use our site

Improve website functionality

Track anonymized analytics (for example, Google Analytics)

We do not use cookies to identify you personally.

Cookie Consent:
When you first visit our website, you may see a cookie banner asking you to

accept cookies. By continuing to use the site without changing your browser settings, you consent to the use of cookies as described above.

You can manage or disable cookies through your browser settings at any time. Please note that some features of our website may not work properly if cookies are disabled.

7. Data Retention

We retain personal data only as long as necessary to:

Fulfil contracts or obligations

Comply with legal requirements

Resolve disputes

Customer enquiry and order data is stored securely in cloud storage and

deleted once the legally required retention period has passed (commonly 6–7 years for accounting and contractual purposes).

8. Your Rights

Under UK GDPR, you have the right to:

Access your data

Request correction of inaccurate data

Request deletion (where no legal obligation prevents it)

Object to processing

Request data portability

To exercise your rights, contact us at:

info@the-gate-and-railing-company.co.uk

9. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure.

10. Changes to this Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.

11. Contact

For questions about this Privacy Policy, please contact:

info@the-gate-and-railing-company.co.uk